What happens when a chemical engineer spends 35 years working with people and teams across the globe, then decides to become a business coach? You get someone who sees organizational problems the way an engineer sees a broken system: find the constraint, fix the flow, and measure the result.

In this episode of The Perfect Route, I sit down with Luis Perez, Focal Point Business Coach and longtime logistics and operations executive, for a conversation that is equal parts practical and eye-opening.

We dig into why most organizations don’t have a strategy problem, they have an execution and alignment problem. Luis shares how he helps executives cut through complexity, identify their highest-priority bottleneck, and take the small, concrete steps that build real momentum. We also talk about the difference between a coach and a consultant, why that distinction matters more than most leaders realize, and what it actually looks like to practice servant leadership with a generation of employees who don’t respond to hierarchy or titles.

And we get into AI. Luis shares a fascinating case study of a century-old logistics company that used AI agents to transform its call center operations without losing the human relationships that made it successful in the first place. His take on AI adoption is worth writing down: stop learning about it and start applying it to something real.

If you lead a team, own a business, or are trying to figure out how to get more out of the people and resources you already have, this one is for you.

In this episode:

• Why execution fails at alignment, not strategy
• The real difference between a coach and a consultant
• How a 100-year-old logistics company used AI to grow more efficiently
• What servant leadership looks like with today’s workforce
• Why every executive probably needs a coach and most don’t know it yet

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