Simply CX
Simply CX
Podcast Description
Be part of the conversation as we unpack why business differentiation is going to come down to Simply CX. Listen in as industry experts, business leaders, and visionaries share their insights, CX in real life, and the latest technology innovations driving customer satisfaction and loyalty. From building customer trust and creating easy omnichannel engagement to data-driven decision-making and scalable growth, we cover everything you need to create connection with customers in a rapidly evolving marketplace. Whether you’re a seasoned executive, an aspiring entrepreneur, or simply fascinated by the power of CX, you’ll gain valuable knowledge and inspiration to elevate your business. Join us as we explore the stories, lessons, and breakthroughs defining the next era of customer-centric success.
Produced by: Larj Media
Podcast Insights
Content Themes
The podcast delves into key themes such as emotional loyalty, customer intimacy, and the use of technology in enhancing customer experience. Episodes include discussions on topics like the emotional side of customer connections, illustrated through case studies, including how Taylor Swift's fan engagement drives brand loyalty and how companies like Octopus Energy utilize personal touches to foster emotional connections.
Be part of the conversation as we unpack why business differentiation is going to come down to Simply CX. Listen in as industry experts, business leaders, and visionaries share their insights, CX in real life, and the latest technology innovations driving customer satisfaction and loyalty. From building customer trust and creating easy omnichannel engagement to data-driven decision-making and scalable growth, we cover everything you need to create connection with customers in a rapidly evolving marketplace. Whether you’re a seasoned executive, an aspiring entrepreneur, or simply fascinated by the power of CX, you’ll gain valuable knowledge and inspiration to elevate your business. Join us as we explore the stories, lessons, and breakthroughs defining the next era of customer-centric success.
Produced by: Larj Media
In part two of our conversation with Chris Lipman, Chief Customer Experience Officer at e&, we dive deeper into how immersive leadership — like spending a day in the call center — can spark real change. Chris shares how AI is reshaping customer experience, the risks of voice bots, and the importance of keeping customer expectations at the center of innovation.
You’ll walk away with:
• Why “Beyond the Desk” is more than a leadership exercise—it’s a CX game-changer
• How AI can predict and proactively improve customer satisfaction
• Why customer acceptance is the ultimate test for any new technology
Whether you’re a CX pro, team leader, or brand builder, this episode will inspire you to see customer experience through a more human—and more powerful—lens.
Mentioned in this Episode
• Beyond the Desk initiative
• Net Promoter Score (NPS)
• Gartner Hype Curve
• Virtual Assistants and IVR systems
🎧 Produced by Larj Media
📩 For more CX insights, follow Nicole on Linkedin
If you have questions or comments about CX email us: [email protected]
Disclaimer
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