In this powerful episode of The Golden Hour, host Liz Keller sits down with Angela Van Pelt, Iowa’s State Long-Term Care Ombudsman, and Melanie Kempf, Program Manager for Quality and Process Improvement. Together, they shed light on the critical — and often misunderstood — role of the Ombudsman’s Office in protecting seniors in long-term care facilities.

From resident rights and care complaints to involuntary discharges and systemic reform, Angela and Melanie share what really happens behind the scenes in Iowa’s nursing homes and assisted living communities. They also discuss the challenges of staffing, burnout, and loneliness in senior care — and how families can advocate for their loved ones more effectively.

Whether you’re a caregiver, family member, or senior industry professional, this episode will change the way you see long-term care advocacy.

🎧 Topics Covered:

• What the Iowa Long-Term Care Ombudsman’s Office actually does
• The difference between regulatory agencies and resident advocacy
• The top three complaints in long-term care — and how they’re being addressed
• Why staffing, culture, and compassion make or break a community
• How families can report issues and protect their loved ones’ rights
• Future innovations in senior living, from small home models to intergenerational care

💛 This episode is a must-listen for anyone who believes our seniors deserve better care — and real voices fighting for them.