In this episode of People Behind Parks, we sit down with Zack Hair, our HVAC Service Technician Trainer, to explore what it really takes to build skill, confidence, and consistency in the field.

Zack shares his passion for mentoring technicians, the importance of hands-on learning, and how proper training not only improves service quality but also builds trust with customers. From tackling tricky repairs to coaching soft skills like communication and professionalism, Zack gives us a behind-the-scenes look at how training shapes the next generation of HVAC professionals.

If you’ve ever wondered what goes into creating top-notch service technicians—or how training drives both personal and company success—you won’t want to miss this conversation.