The Intangible Brand
The Intangible Brand
Podcast Description
Welcome to The Intangible Brand, where we explore the connection between employee experience and client experience, and the hidden forces that make brands stick. Each episode offers practical insights and inspiration for building a brand people are proud to work for — and eager to work with.The Intangible Brand is brought to you by Cline and TOKY.Say [email protected]
Podcast Insights
Content Themes
The podcast focuses on topics such as brand identity, employee experience, and client engagement, with episodes dissecting themes like the importance of internal culture in brand perception and strategies for successful rebranding without losing core values, as seen in discussions with leaders from the AEC industry.
Welcome to The Intangible Brand, where we explore the connection between employee experience and client experience, and the hidden forces that make brands stick. Each episode offers practical insights and inspiration for building a brand people are proud to work for — and eager to work with.
In this episode of The Intangible Brand, Jerry and Carl sit down with Jennifer Sebranek of GBBN to explore what real differentiation looks like in architecture and professional services and why brand extends far beyond logos, taglines, and marketing campaigns.
Jennifer shares how firms can create alignment around a clear core message, why consistency across teams matters more than clever positioning, and how marketers can show up as the voice of the client inside their organizations. We talk about what clients actually experience when working with a firm, how culture shapes brand in ways leaders often underestimate, and why differentiation is earned through behavior, not declared in copy.
We cover:
• Why brand goes far beyond tangible assets like logos and websites
• How to build a clear, consistent core message across a firm
• What clients actually remember about working with you
• The role of marketing as the voice of the client internally
• Why differentiation is operational, not just verbal
• How culture and collaboration shape brand perception
Recommended resource:
• Unreasonable Hospitality by Will Guidara
Connect With Us
Follow the Hosts: Jerry Gennaria & Carl Winstead
Get In Touch: [email protected]
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