A chart note can change your life in seconds, even when it’s wrong. I’m joined by registered nurse, DNP candidate, and founder Rachelle Dumas, who knows patient safety from both sides of the bed. After nine pregnancy losses, she finally welcomes her son, then later wakes up with sudden vision loss and stroke symptoms and gets dismissed in the ER. What follows is a painful look at how misdiagnosis, delayed testing, and “you’re fine” thinking can spiral into real harm, especially for Black women navigating maternal health and emergency care.

We also get specific about the tools and systems shaping care right now. Rachelle explains why informatics and AI in healthcare can either humanize the experience or distance us from it, depending on how carefully we build and use it. She shares a terrifying moment where a post-surgery note mentioned “three aneurysms” and nobody returned calls for a week, highlighting how documentation errors and weak follow-up create avoidable fear, extra costs, and dangerous delays.

From that gap, she creates HERD (Human Enabled AI Reporting and Documentation), a patient advocacy app designed to help patients and caregivers document concerns, find the right escalation path, and report harm while it’s happening. We also talk about pregnancy loss support, why language matters, how resource gaps leave families isolated, and what “moving forward” after medical trauma looks like when you’re still healing.

If you want a grounded conversation on patient advocacy, medical gaslighting, misdiagnosis, Black maternal health, and responsible AI, press play. Subscribe, share this with someone who needs it, and leave a review with the one change you want healthcare to make next.