In Episode 18 of Supy Talks, we’re joined by Amy Glover, a hospitality marketing, brand, and guest experience leader with nearly 20 years’ experience across some of the UK’s largest hospitality groups.

Amy has held senior roles at Greene King and Mitchells & Butlers, organisations that collectively operate thousands of pubs, restaurants, and hotels across the UK. Her work sits at the intersection of brand, marketing, and operations – helping large, managed estates scale while keeping the guest experience consistent and meaningful.

In this episode, Amy shares the practical systems behind scaling restaurant brands well. Drawing on her experience with Miller & Carter, she explains how clarity, codification, and strong operator relationships make it possible to grow without drifting away from what guests come back for.

We cover:

✅ Why operations aren’t a delivery layer – they’re part of the product

✅ The difference between brand intent and brand execution

✅ How to protect consistency as restaurant estates grow

✅ What actually needs to be codified to scale successfully

✅ Lessons from Miller & Carter on brand, culture, and leadership

✅ How to stress-test ideas operationally before rolling them out

✅ Why alignment beats speed when scaling hospitality brands

You’ll also hear:

🔥 Why brand ownership can’t sit with marketing alone

🛠️ A real rollout lesson from an over-ambitious dessert launch

📉 How misaligned promotions weaken brand recall

🏗️ Why strong foundations matter more than rapid expansion

🤝 How trust between brand and ops teams drives execution

Amy’s message throughout the episode is clear:

Scaling restaurants successfully isn’t about doing more – it’s about building systems that protect consistency, empower teams, and deliver the same great experience at every location.

Whether you’re a COO, Head of Ops, Brand Director, or founder planning your next phase of growth, this episode offers a clear, practical playbook for scaling restaurant brands without dilution.

📲 Connect with Amy:   / amy-glover-93821954