Supy Talks – The Multi-Branch Restaurant Operations Podcast
Supy Talks - The Multi-Branch Restaurant Operations Podcast
Podcast Description
Supy Talks is the podcast for restaurant operators who want to grow. Each episode features real stories, lessons, and insights from industry leaders across the F&B world - designed to help you run smarter, scale faster, and stay ahead.
Podcast Insights
Content Themes
The podcast focuses on various aspects of the food and beverage industry, including operational challenges, scaling strategies, restaurant openings, and technology integration, with episodes like 'How Pitfire Pizza Scaled Without Franchising' and 'How To Build A Profitable Food Delivery Business' that provide practical, actionable advice.
Supy Talks is the podcast for restaurant operators who want to grow. Each episode features real stories, lessons, and insights from industry leaders across the F&B world – designed to help you run smarter, scale faster, and stay ahead.
In this episode of Supy Talks, we're joined by Mitz Patel, Global Head of IT Delivery at Soho House, to explore why the biggest barrier to technology adoption in hospitality isn't the tech – it's the people.
Mitz brings over a decade of experience across David Lloyd Leisure, Prezzo Italian, and Soho House, and shares a ground-level view of what actually makes technology stick in operationally complex hospitality businesses: trust, operational empathy, and getting out from behind the desk.
We cover:
✅ Why tech adoption fails (and it's rarely the software)
✅ Efficient service vs fast service – and why the difference matters
✅ How to bring resistant teams on a technology journey
✅ Testing new tech: the fail fast, learn fast approach
✅ Best-in-class stacks vs all-in-one systems
✅ AI & automation in hospitality: where it's heading
You'll also hear:
🔥 The pen-and-paper moment that sums up all of hospitality tech adoption📱 Why Soho House is building a ”menu” of tech options for GMs to choose from
🤖 Robots, intelligent fridges & walk-out payment – what's actually worth trialling
🍕 Why bad Italian restaurant syndrome applies to software too
📲 Connect with Mitz:https://www.linkedin.com/in/mitzpatel/
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