Looped In
Looped In
Podcast Description
The podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels — and building more love and value in a challenging macro environment.
Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today’s most effective customer journeys — from abandoned baskets to loyalty loops.
https://www.getmartyai.com/looped-in-podcast
Podcast Insights
Content Themes
The podcast focuses on retail dynamics, customer relationship management, and digital personalization with episodes exploring topics like in-store vs. digital engagement, effective loyalty strategies, and the evolving role of brick-and-mortar stores in data collection. Notable episodes include discussions on connecting brand equity to customer conversion and the intersections of creativity and data in luxury marketing.
The podcast where leaders in retail, CRM, and personalization share how they’re re-engaging customers across channels — and building more love and value in a challenging macro environment.
Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today’s most effective customer journeys — from abandoned baskets to loyalty loops.
https://www.getmartyai.com/looped-in-podcast
In this episode of Looped In: The Retail Re-Engagement Podcast, Ines speaks with David Blakeney, a retail veteran whose 40-year career spans House of Fraser, Arcadia and beyond — shaping everything from store development to pop-up innovation.
David shares how physical retail has evolved in the wake of COVID, why omnichannel is now a non-negotiable, and how pop-ups, fitting rooms, and community-driven concepts are redefining the role of the store.
We dive into:
- Why in-store insight capture remains the industry’s biggest blind spot.
- The resurgence of physical stores — and why DTC brands need them.
- How pop-ups are becoming powerful storytelling tools, not just short-term sales drivers.
- The fitting room as a conversion engine and customer experience hub.
- Why community, authenticity, and service quality will separate winners from laggards.
Whether you’re rethinking store strategy, experimenting with omnichannel models, or just curious about where the future of physical retail is heading, this conversation is packed with perspective from someone who has lived retail’s reinventions firsthand.
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