The energy transition is redefining what it means to be an energy retailer. For decades, these companies played a relatively straightforward role: buying electricity from the wholesale market and selling it to consumers. But that model is being turned on its head.

As households increasingly adopt electric vehicles, heat pumps, rooftop solar and home batteries, consumers are becoming active participants in the energy system. In a cleaner, more decentralised world, retailers may need to do far more than bill customers. They could become trusted energy managers, helping households decide when to use electricity, when to store it and when to sell it back to the grid.

So are energy retailers ready for that transformation?

Could AI finally transform the customer experience?

If traditional suppliers do not step into this new role, will someone else?

This week, Capgemini's Carl Haigney joins host Sulaiman Ilyas-Jarrett to discuss the future of energy retail. Together, they explore whether energy retailers are equipped for this new role, how AI could transform the customer experience, and what happens if traditional suppliers fail to adapt. Will retailers lead the next phase of the energy transition, or will new entrants seize the opportunity?

Keywords:

Energy Retail | Smart Homes | AI | Smart Meters | EVs | Heat Pumps | Vehicle-to-Grid | Energy Bills | Energy Markets | Customer Trust | Capgemini