Hospitality Heroes
Podcast Description
A podcast where hosts become the guests! On this podcast, we celebrate the unsung heroes of hospitality who go above and beyond to deliver unforgettable guest experiences and exceptional customer service. Not all heroes wear capes -- some wear aprons, suits, or ties. From hoteliers and restaurateurs to chefs, executives, and guest experience experts, we chat with the professionals who work behind the scenes while we play, showcasing their leadership across the hospitality industry. Whether you’re a “host with the most” who values attention to detail and top-notch service, or just love food, travel, and great conversations, then be our guest and subscribe now!
Podcast Insights
Content Themes
The podcast explores key topics within the hospitality sector, such as leadership development, customer service excellence, and team cohesion, with episodes featuring discussions on strategies to reduce turnover and enhance guest experiences, exemplified by conversations with experts like Noelle Labrie.
A podcast where hosts become the guests! On this podcast, we celebrate the unsung heroes of hospitality who go above and beyond to deliver unforgettable guest experiences and exceptional customer service. Not all heroes wear capes — some wear aprons, suits, or ties. From hoteliers and restaurateurs to chefs, executives, and guest experience experts, we chat with the professionals who work behind the scenes while we play, showcasing their leadership across the hospitality industry. Whether you’re a “host with the most” who values attention to detail and top-notch service, or just love food, travel, and great conversations, then be our guest and subscribe now!
Watch on YouTube: https://youtu.be/SW96n39_Ong
My guest, Doug Wood, is the visionary CEO of Tommy Bahama — the iconic lifestyle brand known around the world for its island-inspired fashion, restaurants, and, most recently, resorts.
Under Doug’s leadership, Tommy Bahama has grown to over 160 stores globally, including 16 restaurant & bar locations, and in November 2023, launched the Tommy Bahama Miramonte Resort & Spa in Indian Wells, California.
Doug joined the company in 2001 and has been instrumental in transforming it from a wholesale-centric business into a thriving direct-to-consumer brand that spans retail, dining, e-commerce, and licensing — all unified under one cohesive vision.
In our conversation, Doug shares his insights on leadership, brand-building, guest experience, and long-term growth, and offers a behind-the-scenes look at how Tommy Bahama continues to evolve while staying true to its laid-back spirit.
This interview originally appeared on my other show, Zee Marketing Podcast, available on YouTube, Spotify, Apple, and all major podcast platforms. After this episode, go check out Zee Marketing Podcast!
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