Retention Ranch
Retention Ranch
Podcast Description
The #1 Customer Centric SaaS Podcast. Learn from the top user focused
SaaS thinkers & founders.
Podcast Insights
Content Themes
The podcast focuses on customer experience, payment recovery, feature adoption, customer engagement, and personalized marketing. Episodes feature topics like embedded finance with Ben Baker, optimizing failed payment recovery with Steve Arentzoff, driving feature adoption with Amal Ladha, collaboration in enterprise learning with Lynn Esker, and SMS personalization with Joel Guthrie.
The #1 Customer Centric SaaS Podcast. Learn from the top user focused
SaaS thinkers & founders.
Get ready for an insightful dive into the mechanics of lasting customer relationships! On this episode of Retention Ranch, we’re joined by Gianmaria Lorenzini from Getkanda.com to dissect the power of robust Customer Success operations. Learn how aligning internal processes with critical usage metrics can not only prevent churn but also drive service automation, turning successful operations into superior retention.
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