Digital Game Changers
Digital Game Changers
Podcast Description
Welcome to Digital Game Changers — a Tagit original podcast series where banking meets bold ideas.In each episode, we invite visionary leaders from the banking and fintech industries to share their first-hand experiences, strategies, and lessons from the frontlines of digital transformation.This isn’t just about buzzwords. It’s about unpacking what real change looks like—how banks are modernising legacy systems, adopting new-age technologies like AI and cloud, improving customer journeys, and reshaping their digital DNA to stay ahead of disruption.We explore a wide range of themes including:The evolution of digital bankingFintech collaboration and competitionFuture-ready banking architecturesCustomer-centric innovationEmerging technologies like GenAI, APIs, and moreWhether you're a tech leader, banking professional, or simply curious about how digital is redefining finance, Digital Game Changers offers thoughtful, behind-the-scenes conversations that inspire action and spark ideas.Tune in, learn, and lead the change!
Podcast Insights
Content Themes
The podcast covers various themes including the evolution of digital banking, fintech competition, future banking architectures, customer-centric innovations, and emerging technologies such as AI and APIs. Episodes highlight specific topics such as the challenges banks face in regulatory compliance, digital initiatives for 2024, and unique core banking solutions.
Welcome to Digital Game Changers — a Tagit original podcast series where banking meets bold ideas.
In each episode, we invite visionary leaders from the banking and fintech industries to share their first-hand experiences, strategies, and lessons from the frontlines of digital transformation.
This isn’t just about buzzwords. It’s about unpacking what real change looks like—how banks are modernising legacy systems, adopting new-age technologies like AI and cloud, improving customer journeys, and reshaping their digital DNA to stay ahead of disruption.
We explore a wide range of themes including:
- The evolution of digital banking
- Fintech collaboration and competition
- Future-ready banking architectures
- Customer-centric innovation
- Emerging technologies like GenAI, APIs, and more
Whether you’re a tech leader, banking professional, or simply curious about how digital is redefining finance, Digital Game Changers offers thoughtful, behind-the-scenes conversations that inspire action and spark ideas.
Tune in, learn, and lead the change!
Join us for Episode 24 as we sit down with Marichelle Almario, Head of Customer Protection and Experience Management & Data Protection Officer at the Philippine Bank of Communications (PBCOM). With over 30 years of leadership experience across telecom, hospitality, and banking, Marichelle has driven transformative initiatives that elevated customer satisfaction and engagement.
As PBCOM’s Vice Representative for the banking sector on customer and data protection, she continues to shape the future of customer experience in the Philippines. In this episode, we explore how strategic UX design, customer feedback, and innovative thinking are transforming digital banking experiences.
💡 Key Discussion Points
🔹 Defining User Experience: Cutting through buzzwords to understand what truly matters in today’s digital landscape. Evaluating Digital Excellence: How to assess whether a website or mobile app delivers outstanding UX.
🔹 Motivating UX Innovation: Where great designers find inspiration and how they drive innovation.
🔹 Customer Feedback Strategies: Effective methods for gathering and leveraging feedback on digital channels.
🔹 UX Refresh Timing: How often banks should refresh their digital user experience and why.
🎧 Whether you’re a banking professional, digital transformation leader, or CX enthusiast, this conversation offers actionable insights and real-world lessons for achieving digital excellence in financial services.
👉 Don’t forget to like, comment, and subscribe for more expert conversations on digital banking innovation!
#UserExperience #DigitalBanking #CustomerExperience #UXDesign #Philippines #Banking #CustomerProtection #DigitalTransformation #UXPodcast
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.