The Luxury Edit
The Luxury Edit
Podcast Description
Welcome to The Luxury Edit, where luxury meets insight!
Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry.
Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership.
Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground.
Luxury is evolving. Tune in to hear how!
Podcast Insights
Content Themes
The podcast focuses on luxury industry insights, leadership dynamics, and future trends, with episodes exploring topics like the role of human connection in luxury retail and strategies for attracting top talent in a tech-driven market. Specific episodes, such as the discussion with Ron Thurston on future leadership in luxury retail, showcase these themes in depth.
Welcome to The Luxury Edit, where luxury meets insight!
Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry.
Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership.
Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground.
Luxury is evolving. Tune in to hear how!
Clément Barthélémy, EVP of Measurement at CXG, sits down with Maryam Djavadi, Vice President of Business Excellence at Porsche, to explore how one of the world's most iconic automotive brands is rethinking customer experience in a rapidly evolving luxury landscape.
Drawing on her unique perspective across both fashion and automotive, Maryam shares how luxury principles can be translated into an industry historically shaped by engineering, product performance, and dealership networks. Together, they discuss how automotive brands can build stronger emotional connections, elevate retail experiences, and adapt to the changing expectations of tomorrow’s luxury consumers.
The conversation covers:
- What fashion and automotive can learn from each other when it comes to customer experience
- Bringing a luxury mindset into a traditionally engineering-driven industry
- Measuring emotional engagement, loyalty, and customer satisfaction beyond traditional KPIs
- Attracting a new generation of luxury automotive clients with evolving expectations and lifestyles
- Transforming dealerships from transactional environments into experiential destinations
- The future skills, mindsets, and capabilities required to deliver exceptional automotive experiences
- How electrification is reshaping the customer journey beyond the vehicle itself
- Building a clienteling culture that strengthens relationships long before and long after purchase
- The growing role of community in luxury automotive engagement
- A vision for automotive customer experience in 2040, and the transformative role of AI and data
Disclaimer
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