The Luxury Edit
The Luxury Edit
Podcast Description
Welcome to The Luxury Edit, where luxury meets insight!
Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry.
Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership.
Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground.
Luxury is evolving. Tune in to hear how!
Podcast Insights
Content Themes
The podcast focuses on luxury industry insights, leadership dynamics, and future trends, with episodes exploring topics like the role of human connection in luxury retail and strategies for attracting top talent in a tech-driven market. Specific episodes, such as the discussion with Ron Thurston on future leadership in luxury retail, showcase these themes in depth.
Welcome to The Luxury Edit, where luxury meets insight!
Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry.
Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership.
Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground.
Luxury is evolving. Tune in to hear how!
In this first episode of our Decoding CX series, Clement Barthelemy, EVP of Measurement at CXG, sits down with Gaelle Devins, Chief Customer Officer & Executive Board Member at Breitling, and author of Flow Leadership: Unleash the Power of People, Purpose, and Performance.
Together, they explore what modern leadership looks like in the evolving world of luxury retail, where client excellence and team empowerment must move hand in hand. The conversation dives into what truly drives engagement on the sales floor, the critical role of store managers, and the shifts needed to build organizations that put people —both clients and teams—at the heart of performance.
They also discuss:
Why leadership in luxury retail demands both empathy and accountability.
How brands can translate customer feedback into measurable growth and stronger internal culture.
Why traditional KPIs overlook what really matters — people engagement — and how to bring it to the forefront.
- What it takes to attract and retain Gen Z talent in an industry rooted in heritage.
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Disclaimer
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