The Luxury Edit
The Luxury Edit
Podcast Description
Welcome to The Luxury Edit, where luxury meets insight!
Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry.
Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership.
Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground.
Luxury is evolving. Tune in to hear how!
Podcast Insights
Content Themes
The podcast focuses on luxury industry insights, leadership dynamics, and future trends, with episodes exploring topics like the role of human connection in luxury retail and strategies for attracting top talent in a tech-driven market. Specific episodes, such as the discussion with Ron Thurston on future leadership in luxury retail, showcase these themes in depth.
Welcome to The Luxury Edit, where luxury meets insight!
Christophe Caïs, CEO of CXG, hosts exclusive conversations with CEOs and key figures across the luxury world. From Dubai to Paris, his episodes uncover what’s shaping the future of the industry.
Silvia Coleman, based in the US, speaks with industry experts to deliver a 360° view of luxury, from cutting-edge innovations to big-picture thought leadership.
Clément Barthélemy, based in Paris, zooms in on CX & EX with bold questions, timely topics, and sharp insights from experts on the ground.
Luxury is evolving. Tune in to hear how!
In this episode of Unpacked, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, is joined by Michael Zakkour, Founder & CEO of 5 New Digital, Managing Director at SellSide Group M&A, bestselling author, and globally recognized strategist in digital commerce and consumer behavior.
Together, they explore how premium and luxury DTC brands can scale without losing what matters most: experiential relevance. From the dangers of over-investing in flashy tech to the “experiential blind spot” that quietly bleeds revenue, they dive into the moment where digital growth meets luxury CX principles, where ecosystems replace channels, and “points of service” evolve into points of experience.
The conversation also touches on:
- The shift from omnichannel to experiential habitats.
- Why physical retail becomes a customer acquisition engine
- Transferable CX lessons from China and Asia
- The Triangle Business Model: content, community, and commerce
- The paradox of “slow luxury”
- Balancing immersive tech with high-touch human service
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