The General Podcast
The General Podcast
Podcast Description
The General Podcast pairs founders, operators, executives, and creative minds for behind-the-scenes talk about building. No host and no script. Just craft, conviction, and real conversation between peers.
Produced by The General Partnership.
thegp.com
Podcast Insights
Content Themes
The podcast delves into themes surrounding design, product development, and creative leadership, with episodes that highlight the importance of aesthetics in technology and strategies for fostering innovation. Notable discussions include the significance of 'fewer memos, more demos' in operationalizing quality, and the role of taste in product delivery, as illustrated in episodes featuring design leaders like Katie Dill and Randy Hunt.
The General Podcast pairs founders, operators, executives, and creative minds for behind-the-scenes talk about building. No host and no script. Just craft, conviction, and real conversation between peers.
Produced by The General Partnership.
thegp.com
Claire Hughes Johnson (former COO at Stripe) and Gretchen Howard (former COO at Robinhood) join The General Podcast for a rare, candid conversation about what it really means to operate at the highest levels inside two of the most ambitious fintech companies of the past decade.
Both left safe jobs to take bets that looked “crazy” from the outside. Both joined hyper-growth startups without the COO title, built trust with founders in real time, and ended up shaping the companies from the inside out. In this episode, they dig into what the COO role actually is, how to avoid “organ rejection” when you’re the outsider, and why the people function is the most underrated lever for scaling.
You’ll hear Claire and Gretchen swap notes on why the hardest problems are often unglamorous—compliance, self-clearing, comp plans—and why the real work is about earning trust, building velocity, and protecting the integrity of the company as it grows.
In this conversation, you’ll learn:
- Why Claire and Gretchen said yes to Stripe and Robinhood when everyone around them said no
- Their takes on founder chemistry and how to know if you can actually work with someone
- How to walk into a COO role without blowing up the culture
- What founders get wrong when hiring their first COO
- How Stripe and Robinhood scaled the ‘unsexy’ parts of business
- How to build systems without adding bureaucracy
- How to use the people function as a strategic weapon
- Being okay with not being liked as your leadership evolves
- Claire’s “full stack leader” framework
- What great operators actually obsess over
Where to find Gretchen:
LinkedIn: https://www.linkedin.com/in/gretchenehoward
Where to find Claire:
X: https://x.com/chughesjohnson
LinkedIn: https://www.linkedin.com/in/claire-hughes-johnson-7058
Book: Scaling People
Where to find TheGP:
X: @thegp
Newsletter: https://thegeneralpartnership.substack.com/
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.