Five-Star Fitness by The Fit Guide
Five-Star Fitness by The Fit Guide
Podcast Description
Elevating Fitness Through Hospitality.
Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world's best hotels and Michelin star restaurants for over 100 years.
Learn from Matt's background as former Global Director of Evaluations for Forbes Travel Guides, working with the world's leading hospitality brands such as Ritz-Carlton and Four Seasons. You'll also hear stories and insights from leading fitness leaders behind The Fit Guide's award-winning brands.
Podcast Insights
Content Themes
The podcast explores themes of hospitality in fitness, featuring episodes on topics like the impact of Michelin star standards on gym evaluation and success stories from fitness leaders such as the founder of Dubai's first five-star cycling studio. It aims to marry luxury service principles with fitness business practices.
Elevating Fitness Through Hospitality.
Presented by Jack Thomas and Matt Lavender, Five-Star Fitness will teach you the very best hospitality practices and secrets that have been elevating the world’s best hotels and Michelin star restaurants for over 100 years.
Learn from Matt’s background as former Global Director of Evaluations for Forbes Travel Guides, working with the world’s leading hospitality brands such as Ritz-Carlton and Four Seasons. You’ll also hear stories and insights from leading fitness leaders behind The Fit Guide’s award-winning brands.
Anticipatory service is about being one step ahead. It’s knowing what a guest or client needs before they have to ask, and acting on it in a way that feels natural, not forced.
In this episode, Matt and Jack break down what anticipatory service really is, how the best hotels use it, and what gyms can take from those ideas. They share simple examples from hospitality and fitness, so if you want your service to feel effortless and genuinely thoughtful, this episode shows where to start.
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