To Customer Value and Beyond
To Customer Value and Beyond
Podcast Description
Join Steven, seasoned SaaS Executive with experience growing startups to unicorns, on the first Wednesday of every month for a live, engaging discussion. We'll focus on how B2B SaaS tools drive tangible business value, explore strategies for maximizing customer lifetime value and navigate the evolving landscape of tech. This format combines actionable insights, inspiring stories and a touch of humor to help you achieve your goals.
Podcast Insights
Content Themes
The show focuses on B2B SaaS tools and strategies to drive customer lifetime value, with episodes including discussions on real-world AI applications, aligning customer success with product development, and the latest trends in customer success within the SaaS landscape.
Join Steven, seasoned SaaS Executive with experience growing startups to unicorns, on the first Wednesday of every month for a live, engaging discussion. We’ll focus on how B2B SaaS tools drive tangible business value, explore strategies for maximizing customer lifetime value and navigate the evolving landscape of tech. This format combines actionable insights, inspiring stories and a touch of humor to help you achieve your goals.
In dieser Episode spreche ich mit Tatjana Imhof von Pluralsight über das Thema „Digitale CS Strategie: Der Wandel zum hybriden Customer Value“.
Tatjana vereint über 12 Jahre Erfahrung im Aufbau und in der Leitung von Customer Success Teams bei HubSpot, Stripe und Pluralsight – und hat Portfolios von bis zu 350 Mio. ARR verantwortet. Sie hat Organisationen erfolgreich von High-Touch zu digital-first und hybriden Modellen transformiert und zeigt, wie man mit klaren Strategien echten Kundenwert skaliert.
In unserem Gespräch geht es um:
• Hybrider Customer Value: Warum die Zukunft nicht „entweder-oder“, sondern „sowohl-als-auch“ ist.
• Skalierbare CS-Programme: Erfolgreiche Ansätze für Onboarding, Adoption, Renewals und Risikomanagement.
• Leadership & Transformation: Wie man diverse, starke Teams aufbaut, die messbaren Impact liefern.
Eine inspirierende Folge für alle, die Customer Success nicht nur effizienter, sondern auch wirkungsvoller gestalten wollen.
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