The HumanUp Imperative
The HumanUp Imperative
Podcast Description
In a world increasingly shaped by technology, The HumanUp Imperative explores the significance of human connection - with each other, with the communities we serve, and perhaps most importantly, with ourselves. Join Rex and his guests as they discuss the ever-important role of authentic, meaningful connection. It's time to HumanUp.
Podcast Insights
Content Themes
The podcast explores themes around authentic connection, leadership, and personal growth, with episodes focusing on topics such as the role of curiosity in leadership and the impact of human engagement in organizational success. For example, the premiere episode discusses leadership principles in healthcare and emphasizes creating trust and empowering teams.
In a world increasingly shaped by technology, The HumanUp Imperative explores the significance of human connection – with each other, with the communities we serve, and perhaps most importantly, with ourselves. Join Rex and his guests as they discuss the ever-important role of authentic, meaningful connection. It’s time to HumanUp.
Welcome to Episode 4 of The HumanUp Imperative, a podcast about re-centering human connection in a healthcare industry that too often sidelines it.
In this episode, host Rex Wallace speaks with Amber Maraccini, healthcare practice lead at Medallia and a passionate advocate for making healthcare more human. Drawing from professional expertise and personal experience, Amber shares how trust is the “connective tissue” of authentic human connection in healthcare, and why it is essential for both patients and organizations.
In this episode, we explore:
• What trust really means in healthcare and why it is foundational to safety, belonging, and self-actualization
• How trust operates on a spectrum and can be built or eroded through everyday interactions
• The measurable link between trust, loyalty, and better health outcomes
• The hidden ways trust is lost, including delays, unanswered questions, and missed opportunities for connection
• How to identify “silent signals” of eroding trust through unstructured data, contact center insights, and patient interactions
• The role of AI in improving efficiency and freeing humans to focus on high-impact connection points
• The connection between employee experience and customer experience, and why culture and empowerment drive trust at every level
• Practical steps health plans can take today to build trust, including leadership listening, closing feedback loops, and empowering frontline staff
Whether you are a healthcare leader, a provider, or someone interested in strengthening relationships in a high-stakes environment, this episode offers clear insights on how trust drives better engagement, stronger outcomes, and more human care.
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.