Gary Culp, SVP of Government Markets at Blue Shield of California, joins Rex Wallace to explore what human-centered leadership looks like in real healthcare environments. Gary shares how he assesses culture before joining an organization, builds trust without leaning on hierarchy, and removes barriers so teams can deliver better experiences. They discuss leading in hybrid and virtual settings, forming true partnerships with vendors, and celebrating wins. The takeaway for healthcare leaders: improving patient and member experience (and the outcomes tied to it) starts with how you lead people.