Insight On
Podcast Description
Insight On is the podcast for leaders who make technology decisions — and need them to deliver. From CEOs and CIOs to the next wave of decision-makers in strategy, operations, and IT, you’re invited into the inner circle of business and tech leadership.
Each episode features a candid conversation or focused expert take exploring how real organizations across industries are choosing and using technology to drive results. Whether it’s AI adoption, IT investments, or navigating change, Insight On gives you the insight you need before your next big decision.
Podcast Insights
Content Themes
The podcast explores themes such as AI adoption, IT investments, and navigating change, with specific episodes like 'Are You Surviving the Quarter or Shaping the Decade?' analyzing how CEOs can make informed technology decisions amidst uncertainty and optimize organizational outcomes.
Insight On is the podcast for leaders who make technology decisions — and need them to deliver. From CEOs and CIOs to the next wave of decision-makers in strategy, operations, and IT, you’re invited into the inner circle of business and tech leadership.
Each episode features a candid conversation or focused expert take exploring how real organizations across industries are choosing and using technology to drive results. Whether it’s AI adoption, IT investments, or navigating change, Insight On gives you the insight you need before your next big decision.
More than two years ago, Insight made a bold call: give every one of our 14,000 teammates access to AI tools and tell them to use it everywhere. This episode is the full story of what that journey built, broke, and taught us — the 90% adoption rate, the 8,500 agents, the 49,000 hours of meetings summarized in a single month, and the things our CTO Mark Hughes would do differently if we started over.
In this conversation, Mark walks through the real arc of our AI transformation — from the early “use it everywhere” mandate to the hard pivot toward cost discipline, governance, and smarter deployment. You’ll hear why solving the AI problem is really about solving the data problem first, how a 10X overnight cost increase forced a company-wide rethink of token spending, and what “human in the loop” actually means when AI confidently makes things up.
Whether you’re building your AI operating model, wrestling with ROI conversations, or trying to get your organization past the pilot stage, this episode gives you a practitioner’s view of what AI adoption actually takes — data readiness, governance, change management, and all.
Get Insight’s AI and data solutions because it will help you move past pilots and into AI that actually sticks: insight.com/data-and-ai
Also worth exploring:
Radius AI: insight.com/radius-ai
AI Flight Academy: insight.com/ai-flight-academy
Enterprise AI Hub: insight.com/enterprise-ai-hub
Getting AI Unstuck — From Strategy to Scale: insight.com/getting-ai-unstuck
Subscribe to Insight On for more conversations with practitioners building real AI programs inside real organizations.
#AIAdoption #AITransformation #GenerativeAI #AIStrategy
Chapters
00:00 — Welcome and intro
02:41 — How our earliest AI adopters got started
03:09 — The AI ROI question nobody has a clean answer to
04:06 — When token costs jumped 10X overnight
07:21 — What 49,000 hours of meeting summaries actually means
09:13 — Managing 8,500 agents and the duplication problem
14:00 — Solving the AI problem by solving the data problem first
18:44 — What Flight Academy did for AI training at scale
21:19 — Human in the loop — and why we’re thinking about it wrong
29:11 — The Horizon platform: from chat interface to agentic orchestration
Disclaimer
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