When Technology Goes Wrong
When Technology Goes Wrong
Podcast Description
When Technology Goes Wrong explores real-world tech failures to understand what happened and what we can learn, alongside the people involved and the experts who can help us unpack. From system outages to security lapses, each episode offers practical insights for building better technology - and using it effectively.
Hosted by Paddy Dhanda, Head of Product Discovery and Agile Practices at QA, the UK’s largest tech training provider. qaltd.substack.com
Podcast Insights
Content Themes
The podcast focuses on various topics related to technology failures, including data breaches, financial scams, and ethical dilemmas in tech. Examples include an examination of cryptocurrency mixers like Helix, the repercussions of data leaks leading to fake companies, and the controversial A-Level algorithm fiasco that affected UK students. Each episode aims to highlight lessons learned and the human impact of these technology failings.

When Technology Goes Wrong explores real-world tech failures to understand what happened and what we can learn, alongside the people involved and the experts who can help us unpack. From system outages to security lapses, each episode offers practical insights for building better technology – and using it effectively.
Hosted by Paddy Dhanda, Head of Product Discovery and Agile Practices at QA, the UK’s largest tech training provider.
Episode Title:
When diversity gets left behind: DEI failures in tech
👤 Guest: Mahima Sukhdev, Chief Growth Officer, GIST Impact
Mahima works at the intersection of sustainability, equity, and technology – helping organisations measure their real-world impact through data and analytics.
🧠 Episode summary: In this episode, host Paddy Dhanda explores how the tech industry’s failure to prioritise diversity, equity and inclusion (DEI) has led to deeper systemic issues – from biased algorithms to inaccessible products. Mahima help us to shine a light how impact measurement can drive accountability, why DEI is still treated as optional, and what it will take to shift the narrative.
💡 Key topics:
– Why DEI is still seen as a “nice to have” in tech
– The difference between intention metrics and impact metrics
– How flawed metrics can lead to flawed behaviours
– Real-world examples of product failures due to lack of diversity
– The role of ESG frameworks in driving DEI accountability
– What individuals can do to challenge bias in the workplace
– How AI is accelerating social impact measurement
📌 Notable quotes:
“Until you put the right data into the hands of decision makers, you’re not going to shift the system.”
“DEI done badly is a reputational risk. Done well, it’s a strategic advantage.”
“Checking your bias isn’t a burden – it’s a way to be present.”
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit qaltd.substack.com

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