What's Cooking? | A Podcast from Nory
What's Cooking? | A Podcast from Nory
Podcast Description
What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure.
Through honest conversations with industry leaders you’ll get practical insight into what’s working on the ground right now - from automation and AI to culture, data, and waste reduction. No fluff. No forecasts. Just the blueprint for better hospitality operations at scale.
New episodes every two weeks.
Podcast Insights
Content Themes
The podcast delves into pressing topics within the hospitality industry, including operational efficiency, change management, technology integration, and guest experience. Episodes showcase real-world applications, such as 'Scaling Smart: Change Management Lessons from Bill’s MD' where guests discuss effective strategies around staff empowerment and data-driven decisions that enhance profitability. The show focuses on subjects like automation, staffing solutions, and cultural dynamics, ensuring discussions are relevant and immediately applicable.
What’s Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter – like disconnected systems, staffing chaos, and margin pressure.
Through honest conversations with industry leaders you’ll get practical insight into what’s working on the ground right now – from automation and AI to culture, data, and waste reduction. No fluff. No forecasts. Just the blueprint for better hospitality operations at scale.
New episodes every two weeks.
What does it take to align brand, culture, and operations in hospitality? Mark McCulloch, Founder of Hospitality Marketing Guru and CMO of Prezzo Italian, joins Conor Sheridan, CEO and founder of Nory, on the latest episode of What’s Cooking? to share how he led a successful brand repositioning at national scale. From Pret to Prezzo Italian, Mark dives into building brand DNA, strategic marketing leadership, and navigating the friction between vision and operational reality.
What You’ll Learn in This Episode
>> Why a brand is more than just a logo—it’s your business operating system.
>> The strategic process behind Prezzo’s rebrand to Prezzo Italian.
>> How to align culture, product, and reputation for scalable growth.
>> The role of AI in marketing planning and personalisation in hospitality.
>> How to measure marketing success in a margin-conscious industry.
Meet Our Guest
Mark McCulloch is a veteran hospitality marketer and CMO of Prezzo Italian. He’s helped shape iconic brands like Pret A Manger and YO! Sushi, and now leads marketing strategy at Prezzo Italian while training the next generation through Hospitality Marketing Guru.
About the Host
Conor Sheridan is the founder and CEO of Nory, an AI-powered restaurant management system alongside being the co-founder of Mad Egg. Conor blends hands-on restaurant experience with a passion for tech-driven efficiency and profitability in hospitality.
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