Design expert Debbie Levitt shares her perspective on how UX and CX professionals are being systematically disempowered despite their critical role in creating successful products and services. She explores how the ”fail fast” culture and AI hype are undermining accountability and quality in design.

• Debbie has 30 years of experience in CX, UX, product, and business strategy
• The return-to-office movement is harming remote workers and creating inefficient work environments
• AI development lacks proper governance and respect for intellectual property rights
• Companies claim to be customer-centric while rarely engaging with actual users
• The democratization of design has led to acceptance of mediocre work as the standard
• Organizations need to involve researchers and service designers from the beginning of projects
• The ”fail fast, fail often” mentality has become an excuse for poor quality work
• Senior design voices are being ignored even as companies face increasingly complex challenges
• AI is unlikely to create a renaissance for UX unless organizations fundamentally change their approach to design
• Companies should establish clear quality standards and accountability measures

If you enjoyed this conversation, check out Debbie's books including ”Customers Know You Suck” and ”Life After Tech” – find them wherever books are sold.

DHABA

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