In this episode of Ctrl + Shifter, we sit down with Petko Kashinski, Customer Success Leader at Jiminny, to dive into optimizing customer success strategies and leveraging AI to build long-lasting customer relationships. Petko shares his extensive experience in customer success, offering insights on how to reduce churn, improve customer satisfaction, and empower teams with data-driven strategies. From AI-powered automation to conversation intelligence, this episode explores the tools and techniques that help businesses engage with customers more effectively and efficiently at scale. —— 🎧 TIMESTAMPS 00:00 – Intro 3:07 – Understanding Conversation Intelligence7:33 – Strategies for Customer Success10:11 – The Role of AI in Customer Success14:58 – Success Stories and Impact of Jiminny 17:36 – Challenges in Managing Customer Success Teams20:14 – Final thoughts & Advice for Businesses—— A special thank you to Petko Kashinski and Jiminny for sharing their valuable expertise and real-world success stories. About Jiminny Jiminny is an AI-powered conversation and revenue intelligence platform designed to help revenue teams unlock more value from customer interactions. By turning conversations into actionable insights, Jiminny empowers teams to coach and develop their people at scale, reduce manual work, and make smarter decisions that drive revenue. Learn more at: ► Website: www.jiminny.com ► LinkedIn: https://www.linkedin.com/company/jiminny/—— ABOUT CTRL + SHIFTER PODCAST Voices that take control. Stories that drive the shift. Ctrl + Shifter is a podcast featuring founders, tech leaders, and innovators who are taking control and driving meaningful change in business and technology. Powered by SmartDev and Verysell AI, we share real stories and actionable insights on how leaders build with intention, shape strategy, and stay ahead of the curve. Disclaimer: The content shared reflects personal perspectives and does not represent the official stance of any company. —— ABOUT SMARTDEV SmartDev is a Vietnam-based software powerhouse delivering agile, high-quality, and cost-effective engineering for global brands. 🌐 https://smartdev.com ✉️ [email protected] Follow us on social media: ► LinkedIn: https://www.linkedin.com/company/smartdev-llc-/► Facebook: https://www.facebook.com/SmartDevLLC © Copyright by SmartDev Channel © Do not Reup #CtrlShifterPodcast #CustomerSuccess #AIInBusiness #TechLeadership #CustomerExperience #RevenueIntelligence #ConversationIntelligence #SmartDev #VerysellAI #Jiminny 👍 Enjoyed this episode? Like, share, and subscribe for more insights! Drop your thoughts on building customer success strategies in the comments below