In this episode, Sandeep Ahuja sits down with Dave Gise, Senior Vice President and Head of Hospitality, Amenities, and AI at RXR, the firm behind a $17 billion portfolio that includes 75 Rockefeller Plaza. Dave’s path to leading AI didn’t start in tech. It started in personal training, community building, and a career-long obsession with elevating the human experience.

He walks through how RXR is applying AI across its residential and commercial portfolio, from a custom GPT that helps property teams craft better, faster incident responses to Tulu, an AI-driven amenity platform that residents have ranked number one in multiple buildings. He also makes the case that embedding AI into a company isn’t a technology problem. It’s a cultural one, and it starts with one-on-one training, executive buy-in, and the patience to meet every person where they are.

If you’re thinking about what AI-powered hospitality actually looks like in practice, or how to bring an entire organization along for the ride, this one’s worth your time.