Press 2 For Representative
Press 2 For Representative
Podcast Description
Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.
Podcast Insights
Content Themes
Episodes explore themes such as the importance of customer service, industry challenges, and memorable customer interactions. For instance, Episode 1 discusses the enduring value of great customer service and examines notorious case studies like 'United Breaks Guitars' to highlight both successes and failures in CX, addressing lessons learned and best practices.
Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.
In this episode of Press 2 for Representative, Parker and Ian explore how AI is shaping the future of customer service—both the good and the not-so-good.
They talk through real-world examples, unexpected trade-offs, and the irreplaceable value of human connection. Is AI the answer to long wait times and rising costs? Or is something essential lost when the human touch is replaced?
Whether you lead a support team, work in CX, or just hate talking to chatbots, this episode offers a grounded and thought-provoking take on where things might be headed.
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.