Press 2 For Representative
Press 2 For Representative
Podcast Description
Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.
Podcast Insights
Content Themes
Episodes explore themes such as the importance of customer service, industry challenges, and memorable customer interactions. For instance, Episode 1 discusses the enduring value of great customer service and examines notorious case studies like 'United Breaks Guitars' to highlight both successes and failures in CX, addressing lessons learned and best practices.
Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.
In this episode of Press 2 for Representative, Parker and Ian are finally in the same room! While visiting Cebu, they sit down to chat about outsourcing culture in the Philippines—and even get a few thoughts from Leanne, a Client Service Delivery Manager based in Cebu.They reflect on what makes the Philippines such a unique and vibrant place for BPO work. From 1 AM lunches to bustling midnight streets, they talk about how deeply call center life is woven into local culture—and how much they appreciate the incredible team powering TELE-NET's global support.Subscribe for more behind-the-scenes stories and real conversations from the world of customer support.
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