Press 2 For Representative
Press 2 For Representative
Podcast Description
Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.
Podcast Insights
Content Themes
Episodes explore themes such as the importance of customer service, industry challenges, and memorable customer interactions. For instance, Episode 1 discusses the enduring value of great customer service and examines notorious case studies like 'United Breaks Guitars' to highlight both successes and failures in CX, addressing lessons learned and best practices.
Press 2 for Representative dives into the real world of customer service — the wins, the fails, and everything in between. Hosted by Parker Andrus (VP of Global Operations at TELE-NET) and Ian Blotter (General Manager, TELE-NET Las Vegas), the show shares stories from the front lines of CX and outsourcing. If you work in customer service or just love a good behind-the-scenes story about the brands you use every day, this podcast is for you.
What happens after the sale is what really counts.In this episode of Press 2 for Representative, we’re joined by Robert LaMacchia, who brings a wealth of experience in both sales and service. Rob shares how great customer service is the true driver of long-term success—not just a support function.We cover:-Why the real work begins after the contract is signed-The difference between transactional touchpoints and real relationship-building-Avoiding depending on just one stakeholder inside a client org-And more!This is a must-listen for anyone in sales, customer success, or operations who’s looking to elevate how their organization thinks about service.
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