What if the comfort you’ve built for your team is the very thing stopping them from growing? To mark 50 episodes, the format flips: Simon Gates and James Kendall step into the host chairs to interview Matt Giggs himself.

The conversation moves through Matt’s leap out of corporate estate agency life, the brutal first year as an area manager, and the partnership mistakes that taught him the cost of vague vision and mismatched expectations. They dig into why removing “stabilisers” from a team matters more than people think, how self-employed brokerage models are creating mass dilution in the market, and which industries outside property produce genuinely great agents.

Listeners will take away practical thinking on retention versus recruitment, how to get genuinely curious about what motivates the people around you, and where AI tools can save real hours without losing the human touch that still wins business.

Tune in for an honest, unfiltered look at building a property business, a team and a life worth being present for.

KEY TAKEAWAYS

Stop “stabilising” your team. Matt argues that constantly propping up staff prevents real growth — people need support, guidance and room to fail, not permanent training wheels.

Get crystal clear before forming a business partnership. Matt’s biggest regret was entering partnerships without a shared vision, mission and values, which created years of directional chaos.

Get curious about outcomes, not just numbers. Whether managing staff or working with clients, ask what someone is actually trying to achieve before assuming it’s purely financial.

Use AI to enable people, not replace them. Tools that triage email or draft responses can save hours a week, but the human touch still closes deals and handles emotionally charged moments.

Protect your evenings and sleep. Matt credits avoiding his phone after 8pm and getting consistent sleep as simple, sustainable habits behind his energy and performance.

STANDOUT QUOTES

“Soldiers watch what their generals do.”

“We don’t need stabilizers. You need support, you need guidance, you need mentorship. You need to be allowed to fail, make mistakes.”

“People pay for value… if people perceive the value to be greater than what you’re charging, they will do it.”

“Your kids won’t necessarily remember the Dubai holidays and the flashy cars. They’ll remember you being there.”

“You don’t know what you don’t know until you do it.”

Social Links

⁠Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/giggsmatt/?hl=en⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@giggsmatt⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠Linkedin: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/mattgiggs/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://disruptivemedia.co.uk/⁠⁠⁠⁠⁠⁠