If write-offs are creeping up or revenue is slipping through the cracks, it’s time to take a hard look at the front end of your revenue cycle. Strong, consistent time-of-service collections don’t just boost cash flow. They can significantly reduce the burden on your billing specialists and clean up AR problems before they develop.

In this episode, I sit down with Jennifer Pankow, who brings more than 30 years of practice management expertise. Working with hundreds of practices nationwide, Jennifer shares practical, proven strategies to streamline workflow, improve cash flow, and better serve patients.

Here’s what we cover:

• How to set up and maintain fee schedules, and why estimates on patient responsibility matter to revenue;
• Effective strategies for up-front patient collections; and,
• How to build reliable billing processes, with real-world examples and best practices.

OneSpot Billing Resources

Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool 

Visit us at our website: https://www.onespotbilling.com/

If you’re ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/[email protected]/