#chatter
#chatter
Podcast Description
A weekly CX podcast from your friends at ElevateCX. Join us as we chat about important issues impacting the CX community, from the job market, accessibility, and emerging technologies.
Podcast Insights
Content Themes
The podcast focuses on important issues affecting the CX community, tackling themes such as job market trends, accessibility in services, and the influence of emerging technologies. Episodes include discussions like 'Bad Job Bingo', where the hosts explore confusing job descriptions, the role of AI in recruitment, and the significance of community support in job searches.
A weekly CX podcast from your friends at ElevateCX. Join us as we chat about important issues impacting the CX community, from the job market, accessibility, and emerging technologies.
This week’s conversation delves into the complexities of over-engineering in technology, particularly how it impacts support orgs. Colin, Jenny & Ashley discuss the challenges faced by support teams, the importance of communication and transparency, and the emotional toll on teams. They explore the disconnect between product development and customer support, emphasizing the need for trust and transparency.
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.