The Shift: RCM Talks
Podcast Description
Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.
Podcast Insights
Content Themes
The podcast focuses on themes related to Revenue Cycle Management, including regulatory changes, staffing challenges, and the impact of technology such as AI and automation, with episodes like the inaugural one addressing the evolving landscape and pressures faced by hospitals and healthcare entities.
Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.
In Part 2 of the conversation with Evan Martin, the group dives deeper into AI, automation, and process redesign in revenue cycle. Evan shares how ZoomCare is exploring autonomous coding, ambient AI, AI agents, and smarter back-end workflows while keeping the focus on building technology on a solid operational foundation. The discussion also challenges leaders to stop automating broken processes and instead ask whether the process should exist at all.
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