The Shift: RCM Talks
Podcast Description
Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.
Podcast Insights
Content Themes
The podcast focuses on themes related to Revenue Cycle Management, including regulatory changes, staffing challenges, and the impact of technology such as AI and automation, with episodes like the inaugural one addressing the evolving landscape and pressures faced by hospitals and healthcare entities.
Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.
In this episode of The Shift: RCM Talks, the team dives into one of healthcare’s most urgent challenges: cybersecurity preparedness. Joined by Jennifer Fortin, Revenue Integrity Director at Cape Cod Healthcare, the conversation explores what really happens when systems go down and why “just going to paper” is rarely enough. From communication breakdowns to compliant billing issues and months of manual recovery work, this episode highlights the lasting revenue cycle impact of a cyberattack. It’s a candid discussion packed with hard-earned lessons and a clear message for revenue cycle leaders: preparation cannot wait.
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