The Shift: RCM Talks
Podcast Description
Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.
Podcast Insights
Content Themes
The podcast focuses on themes related to Revenue Cycle Management, including regulatory changes, staffing challenges, and the impact of technology such as AI and automation, with episodes like the inaugural one addressing the evolving landscape and pressures faced by hospitals and healthcare entities.

Join Bill Eikost, Valerie Barckhoff, and Heather Dunn as we share actionable insights from industry leaders in the rapidly changing Revenue Cycle Management industry.
Revenue cycle is high-pressure work—and the expectation to “do more with less” can push even the best teams toward burnout. In this episode, Bill Eikost, Heather Dunn, and Valerie Barkoff have a leadership-focused conversation with Kevin McDaniel- Chief Strategist at WindRiver Strategies and author of You’ve Been Upgraded.
Together, they unpack how leaders can shift from simply “getting through the day” to creating real well-being at work—starting with taking care of themselves. Kevin shares actionable ideas for building culture, including meaningful encouragement, leading with kindness, and intentionally connecting with team members as people. If you have a leadership position right now, this one will leave you with practical ways to energize your culture and keep your people (and yourself) sane.

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