The Business AI Playbook
The Business AI Playbook
Podcast Description
The go-to source for C-level executives and business leaders navigating the transformative power of Generative AI. We provide real-world insights into how AI is reshaping knowledge transfer, learning, sales enablement, customer support, and enterprise IT—helping decision-makers unlock AI-driven productivity and innovation.
Podcast Insights
Content Themes
The podcast covers essential topics including the integration of AI in learning and development, sales enablement strategies, knowledge transfer methods, customer support innovations, and enterprise IT transformations. Notable episodes feature insights into real ROI in Learning & Development with Marc Steven Ramos and the influence of AI on corporate learning with Donald H. Taylor.
The go-to source for C-level executives and business leaders navigating the transformative power of Generative AI. We provide real-world insights into how AI is reshaping knowledge transfer, learning, sales enablement, customer support, and enterprise IT—helping decision-makers unlock AI-driven productivity and innovation.
In Episode 8 of the Business AI Playbook, Dominik sits down with Mark Oehlert, Director of Customer Education at Qualtrics, to explore how Agentic AI is reshaping customer education and enablement.
They discuss:
The shift from generative AI to agentic workflows
Replacing manual processes with AI agents
Maintaining quality with humans in the loop
Why AI exposes broken workflows
Real-time content updates and personalization
How education teams must evolve in the age of AI
Mark also shares why “the AI you’re using today is the worst AI you’ll ever use” — and why experimentation is critical.
👉 Follow Dominik on LinkedIn for expert takes on business, AI, and innovation:
https://www.linkedin.com/in/dominikkovacs/
👉 Follow Colossyan to see how AI video is changing enterprise learning: https://www.linkedin.com/company/colossyan
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