The Recurring Value Podcast
The Recurring Value Podcast
Podcast Description
Recurring Value: Deep dive into the critical post-sale journey in B2B SaaS.Each episode features insights from the teams who play a pivotal role in ensuring success in the customer journey:Onboarding SpecialistsCustomer SupportSuccess ManagersProduct DevelopersRenewal Experts.Join us as we uncover how these professionals enhance user experiences, integrate successful strategies, tackle challenges, and significantly impact revenue through each stage of the adoption funnel—from onboarding to expansion, leading to retention. Discover the collective efforts that transform customer engagement into lasting loyalty.
Podcast Insights
Content Themes
The podcast delves into critical topics related to the post-sale journey in B2B SaaS, emphasizing themes such as customer onboarding, support, success management, and product development. Episodes cover specific areas like the impact of customer success strategies on revenue growth and best practices for driving user engagement, with examples ranging from effective onboarding techniques to innovative retention programs.
Recurring Value: Deep dive into the critical post-sale journey in B2B SaaS.Each episode features insights from the teams who play a pivotal role in ensuring success in the customer journey:
- Onboarding Specialists
- Customer Support
- Success Managers
- Product Developers
- Renewal Experts.
Join us as we uncover how these professionals enhance user experiences, integrate successful strategies, tackle challenges, and significantly impact revenue through each stage of the adoption funnel—from onboarding to expansion, leading to retention. Discover the collective efforts that transform customer engagement into lasting loyalty.
THE GUEST
Kevin is a seasoned Customer Success leader with over 25 years of experience in customer-facing roles across various industries, including SaaS, healthcare staffing, and technology. As a Principal Consultant and Fractional Leader, Kevin specializes in building and growing customer success teams and practices. His mission is to help companies deliver quality experiences for their customers while driving adoption, improving retention, and accelerating revenue growth.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Kevin Maufer
LinkedIn: https://www.linkedin.com/in/kevinmaufer/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6
adoptIQ: https://www.traininglayers.com/
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.