SATISFYD
Podcast Description
Customer & Employee Feedback Management Solutions
Podcast Insights
Content Themes
The show addresses themes such as leadership during crises, effective marketing strategies, and customer engagement methodologies with episode topics including adapting to COVID-19 challenges in dealerships and optimizing marketing efforts to align with inventory management and customer insights.
Customer & Employee Feedback Management Solutions
In this episode of the SATISFYD Podcast, we sit down with Tim Koirtyohann of TSSI to unpack one of the most surprising findings from the 2026 CX + EX Benchmark Report.
Employee sentiment is up. Customer experience is down.
So what’s really happening inside dealerships?
Tim shares a candid perspective from the front lines of recruiting and workforce strategy, explaining why improving employee experience doesn’t automatically translate to better customer outcomes.
From hiring practices that create disconnects on day one, to leadership gaps, culture misalignment, and the real cost of “lip service,” this conversation gets into what’s actually driving performance inside dealer organizations.
If you’re thinking about retention, hiring, and how to connect your team to the customer experience you promise, this episode is a must-listen.
Download 2026 Employee and Customer Experience Benchmark Report
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