SATISFYD
Podcast Description
Customer & Employee Feedback Management Solutions
Podcast Insights
Content Themes
The show addresses themes such as leadership during crises, effective marketing strategies, and customer engagement methodologies with episode topics including adapting to COVID-19 challenges in dealerships and optimizing marketing efforts to align with inventory management and customer insights.
Customer & Employee Feedback Management Solutions
In this Executive Summary episode of the SATISFYD Podcast, we break down the key highlights from the 2025 Technician Experience Benchmark Report — based on feedback from hundreds of technicians across the industry.
This short, insight-packed episode covers the operational constraints holding shops back, the benchmarks every dealer should be tracking, and the patterns that separate high-performing service departments from the rest. If you’re planning for technician retention, shop productivity, or service investments in 2026, this episode gives you a clear, data-driven starting point. Download your copy of the report here.
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