SATISFYD
Podcast Description
Customer & Employee Feedback Management Solutions
Podcast Insights
Content Themes
The show addresses themes such as leadership during crises, effective marketing strategies, and customer engagement methodologies with episode topics including adapting to COVID-19 challenges in dealerships and optimizing marketing efforts to align with inventory management and customer insights.
Customer & Employee Feedback Management Solutions
2025 SATISFYD MVP recipeient Audra Zorn, Project & Operations Training Manager of Berry Companies, shares how her team keeps customer experience front and center. Known for her leadership and commitment to empowering her team, Audra has made a lasting impact on both employees and customers at her dealership.
She shares her perspective on what it takes to create a positive culture, the importance of listening to employee and customer feedback, and how small, intentional actions can lead to big results. Audra’s story is a reminder that strong leaders don’t just manage—they inspire.
Tune in to hear how Audra is raising the bar for customer and employee experience in the equipment industry.
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