Joe Adams and Glenn Piccolo break down a no-nonsense interview playbook for auto shops: why first impressions and rapid rapport matter, how to use targeted pre-interview questions to spot commitment, and what distinguishes A-players from B and C-players.

They cover working interviews and onboarding, technician vs. front-of-house hiring, extracting referrals, and the case for paying top talent what they’re worth. It’s all about culture, accountability, and building a winning team that drives immediate results.

This is just one part of the life-changing Key to Key to Callbacks concept – sign up for the next class at www.autoshopanswers.com/ or call 925-980-8012 right now.