xetta Beyond Transactions
xetta Beyond Transactions
Podcast Description
When it comes to payment management, organisations in higher education, councils, and healthcare face complex challenges—reconciliation headaches, compliance hurdles, and inefficiencies that slow them down.Xetta Beyond Transactions is a thought leadership podcast exploring the bigger picture of payment transformation. Hosted by Pradeep Nair, this series dives deep into industry pain points, best practices, and innovative solutions with expert guests, including xetta partners, employees, and thought leaders.Join us for insightful discussions on compliance, digital transformation, and real-world success stories—all designed to help organisations streamline payments, improve financial transparency, and operate more efficiently.New episodes drop monthly on Spotify, Apple Podcasts and our website.
Podcast Insights
Content Themes
The podcast explores various themes related to payment management challenges faced by sectors such as higher education and healthcare, focusing on topics like compliance, digital transformation, and reconciliation inefficiencies. Episode examples include insights on the importance of effective communication during implementation and success stories such as the financial operations transformation at Curtin University Malaysia.
When it comes to payment management, organisations in higher education, councils, and healthcare face complex challenges—reconciliation headaches, compliance hurdles, and inefficiencies that slow them down.
Xetta Beyond Transactions is a thought leadership podcast exploring the bigger picture of payment transformation. Hosted by Pradeep Nair, this series dives deep into industry pain points, best practices, and innovative solutions with expert guests, including xetta partners, employees, and thought leaders.
Join us for insightful discussions on compliance, digital transformation, and real-world success stories—all designed to help organisations streamline payments, improve financial transparency, and operate more efficiently.
New episodes drop monthly on Spotify, Apple Podcasts and our website.
When it comes to payment transformation, technology is only part of the story.
In this first episode of xetta Beyond Transactions, Pradeep Nair speaks with Aaron Bok, Customer Success Manager for the APAC region, about what truly makes a difference when implementing a payment solution across diverse regions. From adoption challenges to on-the-ground insights, Aaron shares his experience working with universities in Singapore, Malaysia, Vietnam, and Hong Kong—and why being present, responsive, and collaborative matters just as much as the tech.
In this episode, we cover:
- Why xetta is more than a payment gateway
- How customer needs evolve across different stages of implementation
- The importance of ongoing communication and support
- What’s next for xetta, including a move toward a web-based platform
Curious to see the impact in action? Read how Curtin University Malaysia transformed their financial operations with xetta in this customer success story.
Whether you're a finance leader, IT stakeholder, or digital transformation champion, this episode will make you rethink how your organisation approaches payments, integration, and success.
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