The Other Side of the Chart
The Other Side of the Chart
Podcast Description
A podcast exploring how we design healthcare systems with patients — not just around them. Through candid conversations with patients, clinicians, and healthcare leaders, the show reveals what works, what doesn't, and what’s possible when we build systems that serve people on both sides of the chart.
Topics include patient-centered innovation, medical documentation, palliative care, and the intersection of technology, operations, and policy.
Podcast Insights
Content Themes
The podcast explores themes of patient-centered innovation, medical documentation, palliative care, and the intersection of technology, operations, and policy, with episodes highlighting personal narratives like Dalia’s experiences as a lifelong patient and discussions on the implications of clinical documentation with guests like Dr. Kevin Larson.
A podcast exploring how we design healthcare systems with patients — not just around them. Through candid conversations with patients, clinicians, and healthcare leaders, the show reveals what works, what doesn’t, and what’s possible when we build systems that serve people on both sides of the chart.
Topics include patient-centered innovation, medical documentation, palliative care, and the intersection of technology, operations, and policy.
Season Two of The Other Side of the Chart begins by returning to the voices that shaped the beginning of the show.
In this special opening episode, Dr. Jill Goldenberg revisits the first five conversations — not as a recap or a finale, but as a foundation. These voices help ground the questions that will guide Season Two:
How do we make healthcare more human?
And what gets lost when systems are designed without the people living inside them in mind?
Across these reflections, a set of throughlines emerges — the tension between documentation and dignity, efficiency and empathy, innovation and lived experience. Together, these conversations remind us that healthcare doesn’t live in workflows or data alone, but in the space between people.
Dalia, a patient living with multiple cancers, who reveals the disconnect between how the system documents her and how she actually feels — and why empathy and design are not “soft” considerations, but clinical ones.
Dr. Victor Montori, who challenges the industrialization of medicine and calls for care that is careful, kind, and grounded in unhurried human connection.
Dr. Barbara Morris, who brings us to the edge of care at the end of life, illuminating what patients truly want — to be heard, to have their suffering witnessed, and to be supported with honesty and dignity.
Dr. Kevin Larsen, who examines how documentation drifted from a tool for thinking into a burden — and why technology alone can’t fix systems that ask clinicians to document what doesn’t matter.
Pranam Ben, whose personal experience as a patient sparked a mission to rebuild healthcare infrastructure — and who reminds us that trust, transparency, and understanding are essential if transformation is to work.
Together, these voices offer a roadmap for a future where innovation and humanity move together — where systems support clinicians instead of draining them, and where data serves patients instead of overshadowing them.
This episode marks the beginning of Season Two — and a recommitment to listening.
The next episode features Ruth, a caregiver whose years of navigating the healthcare system alongside someone she loves reveal a form of expertise that is essential — and too often invisible. Her story brings forward the caregiver perspective, a critical part of The Other Side of the Chart that rarely makes it into the record.
Host & Producer: Dr. Jill Goldenberg
Music: Relaxing Motivational Corporate by Fretbound (Free Music Archive, CC BY 4.0)
Production: G-Burg Productions
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In this episode, you’ll hear from:Up next in Season Two
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