Restaurant AI
Restaurant AI
Podcast Description
Restaurant AI with Matt Wampler is your weekly deep dive into the rapidly evolving world of artificial intelligence and its transformative impact on the restaurant and hospitality industry. Hosted by tech entrepreneur and industry insider Matt Wampler, this podcast explores how AI is reshaping everything from kitchen operations and customer service to marketing, labor management, and the guest experience. Whether you’re a restaurant operator, tech innovator, or hospitality enthusiast, each episode delivers insights, expert interviews, and real-world use cases that help you stay ahead in a competitive and tech-driven landscape.
Podcast Insights
Content Themes
The podcast covers a range of topics including AI's impact on labor management, kitchen operations, customer service, and technology integration in restaurants. For example, episodes discuss labor management innovations with 7shifts, scaling hospitality with AI agents, and the evolution of restaurant technology and its challenges, focusing on real-world use cases and expert insights.
Restaurant AI with Matt Wampler is your weekly deep dive into the rapidly evolving world of artificial intelligence and its transformative impact on the restaurant and hospitality industry. Hosted by tech entrepreneur and industry insider Matt Wampler, this podcast explores how AI is reshaping everything from kitchen operations and customer service to marketing, labor management, and the guest experience. Whether you’re a restaurant operator, tech innovator, or hospitality enthusiast, each episode delivers insights, expert interviews, and real-world use cases that help you stay ahead in a competitive and tech-driven landscape.
The company that started with the cash register in 1884 just rebuilt its flagship restaurant POS from the ground up. Benny Tadele, EVP and President of Restaurants at NCR Voyix, joins Matt Wampler to explain why, and to make a case most operators will not expect from the man running the most deployed POS in the industry: stop making POS decisions. The terminal went from the center of the restaurant to one channel among many, and the decision that actually matters is the platform underneath it.
Benny came up through the payments world and joined NCR Voyix after the 2023 split that turned an eight billion dollar conglomerate into a focused restaurant and retail company. He led the Aloha Next rebuild: microservices, cloud to edge, offline first, and a UI that brands can design themselves.
In this episode, we get into:
The three things to evaluate before committing to any restaurant technology foundation
Why one sellout currently means three manual updates, and what connected systems change
Open vs closed ecosystems, and why the answer differs for SMBs and enterprise brands
AI for admin, humans for hospitality, and why the best restaurant AI is invisible to the guest
The four stages of restaurant AI: record, understand, recommend, execute
The weekend Benny spent trying to get an AI agent to order food, and what it revealed about agentic commerce
Whether you’re an operator staring down a POS contract, a multi-unit brand planning a tech stack for the next decade, or a builder trying to understand where restaurant technology is actually heading, this conversation reframes the biggest purchasing decision in the industry.
Full show notes and every episode: https://www.clearcogs.com/podcast
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