Welcome to another episode of the 'FM Without Frontiers' podcast by the European Facility Management Association (EuroFM). In this episode, recorded live from the Workplace Event in Birmingham, EuroFM chair and host Natalie Hofman moderates a discussion on the evolving landscape of facility management with Roderick Miller, the Head of Workplace Operations at UKTV, and Pleun van Deurssen, educational board member at EuroFM and lecturer in Facility Management. Reflecting on the impacts of COVID-19, the discussion highlights a pronounced shift towards more people-centric strategies within facility management. 

Key points include the importance of transforming office spaces to better cater to a hybrid workforce and addressing the diverse needs of employees, especially in terms of accommodating neurodiversity and ensuring individual comfort levels. Rod shares insights on the increasing need for flexibility and the role of workplace facilities in fostering creativity and collaboration, while Pleun emphasizes the importance of preparing young professionals for these changes. Both contributors underscore the necessity of incorporating employee feedback into workplace design and policies, despite budgeting and contractual constraints. The conversation concludes by stressing the importance of efficiency and the judicious use of modern tools in adapting to this new normal.