Connected Conversations
Connected Conversations
Podcast Description
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Podcast Insights
Content Themes
The podcast covers a range of themes centered on hotel management, brand evolution, and operational excellence. For example, Episode 1 discusses brand evolution with leaders in the industry sharing their insights and strategies for growth. Other potential topics include revenue management strategies, guest experience enhancements, and staff training best practices.
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger…and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Amr Awad, General Manager at Crowne Plaza® Moncton Downtown in New Brunswick, Canada as well as Ken Knight, General Manager at Crowne Plaza® Knoxville Downtown University in Tennessee. They discuss exceptional service delivery and how to preserve the essence of human-centered service while still continuing to innovate.
Meet Your Host & Guest
Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.
Want to connect with Sharon? LinkedIn
Guest: Amr Awad has 35+ years of experience in hospitality, mostly within IHG.
Want to connect with Amr? LinkedIn
Guest: Ken Knight has 32+ years of experience in hospitality and has primarily worked in at the Crowne Plaza® in Knoxville.
Want to connect with Ken? LinkedIn
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.