Connected Conversations
Connected Conversations
Podcast Description
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger...and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Podcast Insights
Content Themes
The podcast covers a range of themes centered on hotel management, brand evolution, and operational excellence. For example, Episode 1 discusses brand evolution with leaders in the industry sharing their insights and strategies for growth. Other potential topics include revenue management strategies, guest experience enhancements, and staff training best practices.
The Connected Conversations podcast features real conversations with hotel leaders who are sharing bright ideas and effective solutions. You’re a part of our unique community of Crowne Plaza hotel leaders from around the world. The goal of this podcast is simple: We’re making our community stronger…and more connected. In the show, we’re sharing our experiences and best practices, because we have so much in common, and we can all learn from each other.
Description
Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering how they’re approaching their Crowne Plaza® Social programs.
Resources:
Meet Your Host & Guests
Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues with as much knowledge as she can.
Want to connect with Sharon? LinkedIn
Guest: Akemi Shapiro has served in multiple positions at the Crowne Plaza® Ventura Beach Hotel since 2008, and her work in Hospitality stretches back to the 1990s.
Want to connect with Akemi? LinkedIn
Guest: Russell Sheppard has held numerous positions within IHG for more than 18 years in locations including Okinawa, Tokyo, Australia, Vietnam, San Francisco, and New Zealand.
Want to connect with Russell? LinkedIn
Guest: Stephen Wills has more than 13 years working within the Hospitality industry, including his last five within IHG around Australia.
Want to connect with Stephen? LinkedIn
Guest: Nick Stangle has been working in F&B and Hospitality for more than 10 years, and he piloted the Crowne Plaza® Social and Meetings and Events Concierge program in his hotel.
Want to connect with Nick? LinkedIn
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.