What if the reason your second clinic fails isn’t marketing… but the fact that your first clinic only works because of you? In this episode, Dr. Dennis Short—founder of Kentucky’s largest chiropractic group with 28 clinics (soon to be 29), professor at Campbellsville University, and author of The Ultimate Chiropractic Practice—shares the systems, KPIs, hiring strategies, and leadership principles behind scaling a multi-location practice without becoming the bottleneck.

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Dr. Dennis Short grew up on welfare in Newfoundland and went on to build one of the largest chiropractic organizations in Kentucky. In this conversation, he explains why most chiropractors struggle to scale, how operating a business on personality alone becomes a liability, and the exact systems that allow him to manage 28 locations as a single organization. We also dive into the insurance vs. cash practice debate, hiring and retaining associates, KPI-driven management, referral systems, internal marketing, company culture, and why understanding your numbers is more important than any marketing tactic.

If you’re a chiropractor who wants to open additional locations, improve profitability, recruit top talent, build stronger systems, and create a business that can thrive without your constant presence, this episode is packed with practical lessons from someone who has done it at scale.

TIMESTAMPS

00:00 Personality Trap Warning

00:27 Meet Dr Dennis Short

01:49 Why Insurance Still Works

04:10 Documentation Beats Audits

06:26 Geography Changes The Model

09:09 Profit Margins And Risk

12:14 Diversify Your Associates

12:52 Systems For 28 Clinics

17:29 Manuals Training And Retention

23:57 Culture Support With Responsibility

28:24 Recruiting In A Shortage

30:20 Pay Plans And New Grad Reality

33:40 Evidence Based Misunderstandings

35:48 Transparent Pay Model

36:19 Associate Recruiting Networks

38:06 Paying Off Student Loans

39:42 Referral Curve Research

42:03 Internal Marketing Systems

45:47 External Marketing Strategy

48:43 Rural Versus City Markets

51:24 Entrepreneurship Execution Grind

55:55 Building A Better Chiro School

01:03:04 KPIs To Run Clinics

01:06:24 Where To Find Dennis

01:08:24 Future Of The Profession

CONNECT WITH DR. DENNIS SHORT

Faculty Profile:

CampbellsvilleFaculty Profile

LinkedIn:

Linkedinlinkedin.com/in/dennis-short-5524a023

KEY TAKEAWAY

A successful practice cannot depend entirely on the owner’s personality. If your systems, processes, KPIs, and team cannot operate without you, scaling will eventually expose every weakness in the business. The foundation of growth is building a practice that runs on systems—not charisma.

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