Today on Education Influencers, Dr. Carla Sparks interviews Jonny Havey, founder of eLearning Partners and former PwC IT auditor and CPA, about using education as a competitive advantage to increase product adoption, customer acquisition, and customer and employee retention. Havey explains how uninspiring online CPE courses led him to build more engaging e-learning programs and consult clients from solopreneurs to S&P 500 teams. 

He introduces the Plug the Profit Leak Challenge, a multi-day group consulting experience based on aligning “ROI Pie” across business, customers, buyers, and employees to uncover profit leaks, often finding at least $100K quickly. He outlines an ROI framework—define ROI, set KPIs, then choose tactics and measure results—plus the Pareto Principle (80/20) and 64/4 rule to focus time and energy on what drives outcomes. He shares resources at elearningpartners.com and plugtheprofitleak.com.

Episode Highlights:

00:00 Welcome to the Podcast

00:30 Meet Jonny Havey

01:41 Why eLearning Partners Started

04:32 Who Businesses Serve

05:32 Plug the Profit Leak

10:38 ROI for Educators

13:08 Profit Equation and KPIs

19:22 Education Meets Business

23:06 Time Energy and 80 20

31:59 Where to Find Jonny

33:20 Startup Tips for Founders

35:50 Relationships Build Trust

37:42 Final Takeaways and Thanks