The Exam Room
The Exam Room
Podcast Description
The Exam Room brings you real conversations about value-based care, patient-centered health, and improving outcomes. Join experts and frontline leaders each week as they share strategies, challenges, and innovations shaping the future of care delivery. Perfect for providers, health administrators, and anyone passionate about healthcare transformation.
🎧 New episodes every Wednesday.
Podcast Insights
Content Themes
The podcast concentrates on themes including value-based care, patient-centered health, and improving healthcare outcomes, with episodes like 'The CAHPS Wake-Up Call' discussing the critical role of patient feedback, and 'More Than a Visit' exploring transitions from fee-for-service to value-based care models. These discussions highlight actionable insights that help transform care delivery.
The Exam Room brings you real conversations about value-based care, patient-centered health, and improving outcomes. Join experts and frontline leaders each week as they share strategies, challenges, and innovations shaping the future of care delivery. Perfect for providers, health administrators, and anyone passionate about healthcare transformation.
🎧 New episodes every Wednesday.
What are your patients really saying — and are your staff even hearing it?
In Episode 20 of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to break down how low CAHPS scores can become powerful tools for change.
This episode focuses on how to use patient feedback to optimize provider and staff behavior — and why it’s often the smallest adjustments in workflow, communication, and expectation-setting that have the biggest impact.
What you’ll learn:
- Why sharing CAHPS feedback (even the negative stuff) is critical
- How perception and reality collide in patient satisfaction
- Ways to support providers without blame
- Quick wins that can reshape the patient experience
🎧 Tune in and start building a culture that turns feedback into forward motion.
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
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