What happens when dealers assume vendors are the problem… while vendors assume dealers just don’t understand the data?

Distrust is common in automotive vendor relationships. Missed expectations, unclear reporting, weak communication, and underperforming campaigns have trained many dealers to stay skeptical. But skepticism alone doesn’t create better outcomes.

In this episode of IN SEARCH OF…, host Zach Billings is joined by Jason Monahan, a rare operator who has worked on both the dealership and vendor side of the business. With firsthand experience inside stores and inside agencies, Jason offers a grounded perspective on where relationships break down, how accountability should actually work, and what dealers can do to get more from every partnership.

Together, they unpack the friction that often exists between vendors and dealerships—from mismatched expectations and green reps to poor onboarding, bad communication, and performance conversations that start with blame instead of solutions. More importantly, they explore what strong partnerships actually look like when both sides own their role.

Why Watch

• Understand dealer distrust – why skepticism exists, and when it’s justified • Build better vendor partnerships – what separates real partners from order-takers • Raise the accountability standard – how to ask smarter questions and expect clearer answers • Improve onboarding outcomes – why many vendor relationships fail in the first 90 days • Spot bad fit early – when the issue is the rep, the process, or the provider itself • Strengthen performance conversations – how to solve problems without defensiveness or finger-pointing • Learn the market factor – why competitors, pricing, and conditions matter more than many reports show • Get more from your team – why dealership ownership is essential to vendor success • Demand clarity without hostility – how strong operators challenge vendors productively • Avoid reactive decisions – when to pivot, when to stay patient, and when to move on

If you’re a GM, Dealer Principal, or Marketing Director trying to improve results, hold vendors accountable, or build partnerships that actually move the needle, this episode will help you separate frustration from opportunity.