Your People Your Success Podcast
Your People Your Success Podcast
Podcast Description
Exceptional customer service doesn't start with great processes.
And the reason behind that is simple: To take care of your Clients, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎
Welcome to "Your People, Your Success" Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your Clients.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for all Customer Service industries.
https://www.beyondsatisfaction.co.uk/
Podcast Insights
Content Themes
The podcast concentrates on enhancing customer service through effective leadership and employee engagement, with episodes covering topics like the relationship between leadership and client happiness and the foundational importance of talent management in various service industries.
Exceptional business performance doesn’t start with great processes.
And the reason behind that is simple: To take care of your business, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎
Welcome to “Your People, Your Success” Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your business.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for Hospitality, and Beyond.
https://www.beyondsatisfaction.co.uk/
Leadership is THE way to go in order to empower, grow and keep your people. But an important question we should definitely ask ourselves more often: Who leads when the leader isn’t in the room?
I’m Pierre Bauzée, a Hospitality Trainer and the Founder of Beyond Satisfaction Academy, the leading onboarding and training platform for hospitality. And in this new episode of Your People Your Success Podcast, I’m joined by the one and only Danny Wareham to answer this important question.
Danny is a psychologist, author, and accredited coach, whose work lies at the intersection of leadership, culture and personality, with a focus on individual differences – especially the “dark triad” traits of narcissism, psychopathy, and machiavellianism.
An expert in culture and leadership dynamics, Danny has been recognised among the Global Top 10 Thought Leader on Culture and has spent nearly 30-years in contact centre, retail and fintech industries. He is also the author of Constellation, a best seller and definitely a must-read when it comes to what Leadership is really about.
Whether you are leading a frontline team, managing multiple sites, or rethinking your leadership approach, this episode gives you a powerful perspective and approach to leadership.
Subscribe now and join me each month to discover how to unlock the power of people behind exceptional performance in hospitality, and beyond.
To find out more about Danny Wareham, his business and his book, feel free to visit the below links:
LinkedIn: https://www.linkedin.com/in/danny-wareham
Book: https://constellationleadership.co.uk/
Website: https://dannywareham.co.uk/
Consultancy: https://firgun.co.uk/
If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit our website https://www.beyondsatisfaction.co.uk or my LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your business further when it comes to training and development, feel free to get in touch with us and book your free discovery call.
#hospitality #leadership #leadershipdevelopment #leadershipjourney #leadershipmindset
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