Your People Your Success Podcast
Your People Your Success Podcast
Podcast Description
Exceptional customer service doesn't start with great processes.
And the reason behind that is simple: To take care of your Clients, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎
Welcome to "Your People, Your Success" Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your Clients.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for all Customer Service industries.
https://www.beyondsatisfaction.co.uk/
Podcast Insights
Content Themes
The podcast concentrates on enhancing customer service through effective leadership and employee engagement, with episodes covering topics like the relationship between leadership and client happiness and the foundational importance of talent management in various service industries.
Exceptional customer service doesn’t start with great processes.
And the reason behind that is simple: To take care of your Clients, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎
Welcome to “Your People, Your Success” Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your Clients.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for all Customer Service industries.
https://www.beyondsatisfaction.co.uk/
In this episode of Your People Your Success Podcast, we dive into the powerful ripple effect of leadership on customer satisfaction — and why great customer service starts with how you lead your people.
I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by Clayton Drotsky — a people-first leader who’s spent the last 17 years leading large, multicultural customer service teams across the globe. From sales agentto global ops lead, Clayton now mentors leaders to spark transformation in their teams and drive real results.
In this episode, we’ll explore how strong leadership creates happier, more resilient teams — even in high-pressure environments like hospitality, retail, and fast-paced customer service hubs. We’ll also unpack what truly motivates frontline teams, what long-term leadership habits make the biggestimpact, and the common mistakes managers make (and how to fix them).
Whether you’re leading, hiring, training, or developing your CS team, this episode is your blueprint to building high-performing teams that deliver loyalty, retention, and service excellence.
Hit subscribe and join us each month to discover how to unlock the power of People behind exceptional customer service. Feel free also to give this channel a 5-star ranking if you enjoyed the episode!
To get to know more about the amazing Clayton Drotsky, feel free to visit his LinkedIn right here https://www.linkedin.com/in/clayton-drotsky/
If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us.
You can do that directly via our website or LinkedIn profile.
Disclaimer
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