Your People Your Success Podcast
Your People Your Success Podcast
Podcast Description
Exceptional customer service doesn't start with great processes.
And the reason behind that is simple: To take care of your Clients, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎
Welcome to "Your People, Your Success" Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your Clients.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for all Customer Service industries.
https://www.beyondsatisfaction.co.uk/
Podcast Insights
Content Themes
The podcast concentrates on enhancing customer service through effective leadership and employee engagement, with episodes covering topics like the relationship between leadership and client happiness and the foundational importance of talent management in various service industries.
Exceptional business performance doesn’t start with great processes.
And the reason behind that is simple: To take care of your business, it starts with your People.
Only by doing so, will you be able to turn your People into real Brand Ambassadors 💎
Welcome to “Your People, Your Success” Podcast, a channel sharing key insights on how to take care of your People so they do exactly the same with your business.
I am Pierre, Founder of Beyond Satisfaction, a Talent Agency providing Recruitment and Training for Hospitality, and Beyond.
https://www.beyondsatisfaction.co.uk/
Turning your customer experience into your team’s success sounds great in theory — but how do you actually do it in real life?
I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I’m joined by my guest, Dan Pratt from DAP Consultancy, to explore how customer experience and team performance are deeply connected when you get the basics right.
In under 45 minutes, we talk about how to break silos between “CX” and “operations”, give your teams clarity instead of pressure, and use customer feedback as a tool for learning rather than blame.
Whether you are leading a frontline team, managing multiple sites, or rethinking your service strategy, this episode gives you concrete ways to turn your customer experience into a real driver of motivation, performance, and growth for your people.
Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond.
If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit my virtual brochure https://drive.google.com/file/d/1x6RR_c4DuFVxIga7E1kuWoUDNm6EmlTw/view, my website https://www.beyondsatisfaction.co.uk or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b
If you want to see how we can support your company further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that on our website or LinkedIn profile.
To find out more about Dan Pratt and his 2 businesses DAP Consultancy and PURE ONE Travel, feel free to visit the below links:
Websites https://www.dapconsultancy.co.uk/ and https://pureonetravel.com/
LinkedIn: https://www.linkedin.com/in/dan-pratt-dap/
#CustomerExperience #YourPeopleYourSuccessPodcast #TeamSuccess #TrainingAndDevelopment #HospitalityExcellence
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