Nous – Tuned In
Nous - Tuned In
Podcast Description
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Podcast Insights
Content Themes
The podcast delves into themes of customer experience and decision-making processes, focusing on topics such as the motivations behind switching service providers and the influences that guide these decisions, with episodes featuring discussions around social media impact and trust signals in customer service.
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In this synthesis of interviews with recent customers — Georgia, Jo, Julie, Karla and Nadine — we explore what draws people to Nous, what gives them confidence to hand over their household admin, and what still gives them pause. From influencer impact to WhatsApp trust signals, this episode unpacks the early journey of a successful switcher.
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