The AI Adoption Podcast
The AI Adoption Podcast
Podcast Description
The AI Adoption Podcast where cutting-edge artificial intelligence meets real-world relevance. The show offers an accessible, approachable take on some of the most complex topics in AI, making the effects of AI understandable and engaging for everyone—from curious beginners to tech-savvy professionals and business leaders.
Each episode features in-depth conversations with leading AI policy makers, researchers, innovators, regulators, ethicists, and thought leaders. You will hear diverse voices, even sceptics, ensuring balanced and lively discussions, exploring the adoption of AI.
Podcast Insights
Content Themes
The podcast covers diverse themes including AI advancements, ethical considerations, energy consumption in AI, and the impact of AI on various industries. Episodes explore topics such as agentic AI in organizations, achieving Green AI, and AI's role in advertising, featuring real-world applications and expert insights.
The AI Adoption Podcast where cutting-edge artificial intelligence meets real-world relevance. The show offers an accessible, approachable take on some of the most complex topics in AI, making the effects of AI understandable and engaging for everyone, from curious beginners to tech-savvy professionals and business leaders.
Each episode features in-depth conversations with leading AI policy makers, researchers, innovators, regulators, ethicists, and thought leaders. You will hear diverse voices, even sceptics, ensuring balanced and lively discussions, exploring the adoption of AI.
In this episode of the AI Adoption Podcast, Jenna Shanks from NICE and I talk about the transformative impact of AI on customer experience and operational efficiency. She shares insights on how AI is being integrated across various industries, the cultural shifts required for successful adoption, and the importance of knowledge management. Jenna emphasises the need for organisations to embrace AI to remain competitive and highlights the skills necessary for individuals to thrive in an AI-driven world.
Listen to find out why Jenna says: “What worked in the past isn’t necessarily going to work in the future and organisations that fear change risk being overtaken by their competitors.”
Key Messages
• AI can enhance customer interactions and build loyalty.
• AI can significantly improve operational efficiency and accuracy.
• Cultural shifts are essential for successful AI adoption.
• Resistance to AI often stems from fear of job loss.
• AI will not replace humans but will replace those not using it.
• Management of knowledge essential for effective AI adoption.
• Organisations must start small and build credibility with AI.
• The future of work will involve new roles created by AI diffusion.
• Continuous learning and adaptability are key in the AI era.
Chapters
00:00 Introduction to Agentic AI and NICE
03:00 The Role of AI in Enhancing Customer Experience
06:01 AI Implementation Across Industries
08:48 Cultural Shifts in Organisations Due to AI
12:08 Addressing Resistance to AI Adoption
14:55 Strategic Changes in Business Models with AI
17:54 The Importance of Knowledge Management for AI
Disclaimer
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