In this episode of the podcast Unjargoned, Katie Pittman, Director of Scheduling and Referral Coordination at Golden Valley Memorial Health, discusses her journey in improving health care workflows and patient access with her team. Inspired by her mother’s nursing career and her tight-knit community, she emphasizes the importance of empathy and proactive patient outreach. Katie highlights the need for automation in handling referrals and scheduling to enhance efficiency and reduce delays in patient communication. She advocates for strong leadership and collaboration with vendors to address operational challenges. The episode also touches on her personal interests, including her love for Lil Wayne.

Unjargoned is a no-BS healthcare podcast from Luma Health that strips the buzzwords and breaks down what actually works in healthcare consumerism. Join our bold, unfiltered co-hosts, Angie Shin and Dave Smith, as they dive into the real-world workflows powering smarter, faster, and more human healthcare operations—straight from the folks making it happen in care delivery organizations. From hackable EHR tricks to workflow wizardry, we spotlight the wins (and faceplants) that are shaping the future of care, one episode at a time.
Whether you’re a healthcare executive, clinical operator, IT nerd, or just someone who’s screamed into the void of a patient portal, this show’s for you. Each episode, we’ll bring you hot takes, cold brews, and conversations that are equal parts insightful and irreverent—like how DENT Neurological Institute made self-scheduling look easy for specialties (spoiler: it’s not). Subscribe to Unjargoned and finally make sense of the workflows that are too important to stay a secret: https://fast.wistia.com/embed/channel/z9796j6b7a